National Service Delivery Management System
Government exists to
deliver services.
So we measure every one.
Sixteen statutory service lines, each with a target, an accountable officer, a budget, a location, an inspection trail, a citizen rating and a live AI recommendation. Nothing is delivered without a record.
Service completion
Citizen satisfaction
Service lines tracked
16
from roads to agricultural extension
Average completion
79%
weighted against statutory targets
Average citizen rating
3.5 / 5
rated by the citizen who was served
High-risk services
4
auto-escalated to the accounting officer
Service budget absorbed
UGX 19.2B
of UGX 29.2B allocated
Service delivery intelligence · live scorecards
Automatically computed from field records — no manual returns
Average pothole repair time
4.1 days
target 5
Garbage collection frequency
5 / week
target 7
Building approval time
21 days
target 14
Licence processing time
4 days
target 5
Market cleanliness score
78 / 100
target 90
Streetlight uptime
88%
target 96%
Water supply reliability
72%
target 92%
Complaint response time
6 hrs
target 8 hrs
Health inspection coverage
83%
target 95%
Road condition index
3.9 / 5
target 4.2
Environmental compliance
58%
target 85%
Citizen satisfaction
64%
target 75%
Service register
Select any service to open its full delivery file
Council service ranking
Every Local Government ranked automatically on service delivery
- 01Jinja City86
- 02Entebbe Municipality83
- 03Kampala Capital City81
- 04Mbarara City79
- 05Wakiso District76
- 06Mbale City74
- 07Gulu City72
- 08Kabale Municipality71
- 09Masaka City70
- 10Njeru Municipality69
- 11Hoima City68
- 12Lira City66
- 13Mubende District65
- 14Arua City64
- 15Busia Town Council63
- 16Soroti City61
- 17Kiryandongo Town Council60
- 18Kasese Municipality58
- 19Kamuli Town Council56
- 20Isingiro District54
- 21Nebbi Town Council52
- 22Kitgum District51
- 23Amuria District49
- 24Moroto Municipality47
National composite average · 64
▤ Service delivery — Power BI export
16 rows · 1 tablesPush the full register into Power BI, Excel or the Ministry data warehouse. Columns are typed and stamped with the extraction time.
| Service ID | Service | Department | Officer | Council | Completion % | Citizen rating | Budget UGX | Spent UGX | Risk |
|---|---|---|---|---|---|---|---|---|---|
| SVC-ROAD | Road maintenance | Engineering & Works | Eng. Robert Wanyama | Jinja City | 82 | 3.9 | 4200000000 | 3180000000 | MEDIUM |
| SVC-WASTE | Garbage collection | Public Health & Environment | Ms. Sarah Nakato | Jinja City | 71 | 3.2 | 1450000000 | 1120000000 | HIGH |
| SVC-LIGHT | Street lighting | Engineering & Works | Eng. Peter Okello | Jinja City | 88 | 4.1 | 980000000 | 640000000 | LOW |
| SVC-DRAIN | Drainage & flood control | Engineering & Works | Eng. Alice Kirabo | Kampala Capital City | 55 | 2.8 | 6800000000 | 3010000000 | HIGH |
| SVC-MARKET | Market operations | Markets & Trade | Mr. Julius Mugisha | Jinja City | 87 | 3.7 | 720000000 | 540000000 | MEDIUM |
| SVC-TOILET | Public sanitation | Public Health & Environment | Ms. Grace Achieng | Gulu City | 64 | 2.6 | 410000000 | 190000000 | HIGH |
| SVC-WATER | Water points | Water & Sanitation | Eng. Moses Tumusiime | Isingiro District | 72 | 3 | 2100000000 | 1260000000 | MEDIUM |
| SVC-SCHOOL | Schools oversight | Education & Sports | Mr. David Ssemakula | Wakiso District | 91 | 4 | 3600000000 | 2950000000 | LOW |
| SVC-HEALTH | Health centres | Health Services | Dr. Immaculate Nabirye | Mbale City | 83 | 3.8 | 5400000000 | 4100000000 | MEDIUM |
| SVC-PERMIT | Building approvals | Physical Planning | Arch. Brenda Tumwine | Jinja City | 67 | 3.1 | 260000000 | 150000000 | MEDIUM |
| SVC-LICENCE | Business licensing | Revenue | Ms. Faith Nabukenya | Mbarara City | 100 | 4.3 | 180000000 | 96000000 | LOW |
| SVC-REV | Revenue collection | Finance | Mr. Charles Opio | Kampala Capital City | 93 | 3.6 | 0 | 0 | LOW |
| SVC-ENV | Environment compliance | Natural Resources | Mr. Emmanuel Kizza | Kasese Municipality | 58 | 2.9 | 340000000 | 170000000 | HIGH |
| SVC-COMM | Community programmes | Community Development | Ms. Rehema Namusoke | Mubende District | 76 | 3.9 | 1900000000 | 1310000000 | MEDIUM |
| SVC-AGRI | Agricultural extension | Production & Marketing | Dr. Samuel Byaruhanga | Isingiro District | 71 | 3.4 | 860000000 | 520000000 | MEDIUM |
| SVC-COMPLAINT | Public complaints | Administration | Town Clerk's Office | Jinja City | 100 | 4.2 | 0 | 0 | LOW |