GIRA OS · layer 4 of 7 · workspace
in your remitCitizen Services Layer
Citizen super-app + LC1 smart village. A citizen wallet with government services, permits, letters, payments, appointments, health reminders, agriculture advisory, and emergency SOS — reachable via USSD, SMS, WhatsApp, IVR, web and app.
Active citizens
1.24M
Verified closures / mo
38,410
Households registered
412 / 430
Silent villages (14d)
0
◈ Live service delivery in this layer
12 lines · 0 overdue · 3 at riskGarbage collection
Public Health & Environment · Ms. Sarah Nakato · Jinja City
on-track
7h / 48h · 71%
Street lighting
Engineering & Works · Eng. Peter Okello · Jinja City
on-track
28h / 48h · 88%
Drainage & flood control
Engineering & Works · Eng. Alice Kirabo · Kampala Capital City
on-track
12h / 48h · 55%
Market operations
Markets & Trade · Mr. Julius Mugisha · Jinja City
on-track
24h / 48h · 87%
Public sanitation
Public Health & Environment · Ms. Grace Achieng · Gulu City
on-track
16h / 48h · 64%
Water points
Water & Sanitation · Eng. Moses Tumusiime · Isingiro District
at-risk
47h / 48h · 72%
Health centres
Health Services · Dr. Immaculate Nabirye · Mbale City
at-risk
37h / 48h · 83%
Building approvals
Physical Planning · Arch. Brenda Tumwine · Jinja City
on-track
29h / 48h · 67%
Business licensing
Revenue · Ms. Faith Nabukenya · Mbarara City
on-track
19h / 48h · 100%
Revenue collection
Finance · Mr. Charles Opio · Kampala Capital City
on-track
33h / 48h · 93%
Environment compliance
Natural Resources · Mr. Emmanuel Kizza · Kasese Municipality
on-track
27h / 48h · 58%
Community programmes
Community Development · Ms. Rehema Namusoke · Mubende District
at-risk
37h / 48h · 76%
76%
12 lines
layer completion
12-month throughput of closed items in this layer
⚿ Your actions in this layer
Only what District CAO may run. Locked verbs stay visible so the separation of duties is auditable — every click is written to the permission ledger.
Jump into workflows
▤ Citizen Services Layer · reporting & business intelligence
35 rows · 6 tables · Q1 FY2026/27Service register, module inventory and the full authorisation ledger for this layer — plus a minister-ready brief with decision page and Power BI dataset fields.
OFFICIAL — for ministerial use · minister-ready template
Citizen Services Layer — operating position
For Hon. Minister of Local Government · 4 sections · 3 decisions requested
Service lines in view
12
Overdue
0
past SLA
At risk
3
70%+ of SLA elapsed
Average completion
76%
| Service | Department | Responsible officer | Council | Completion % | Rating | Age (h) | SLA (h) | State | Budget UGX | Spent UGX | Risk | Report Title | Reporting Period | Prepared For | Prepared By | Classification | Source System |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Garbage collection | Public Health & Environment | Ms. Sarah Nakato | Jinja City | 71 | 3.2 | 7 | 48 | on-track | 1450000000 | 1120000000 | HIGH | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Street lighting | Engineering & Works | Eng. Peter Okello | Jinja City | 88 | 4.1 | 28 | 48 | on-track | 980000000 | 640000000 | LOW | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Drainage & flood control | Engineering & Works | Eng. Alice Kirabo | Kampala Capital City | 55 | 2.8 | 12 | 48 | on-track | 6800000000 | 3010000000 | HIGH | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Market operations | Markets & Trade | Mr. Julius Mugisha | Jinja City | 87 | 3.7 | 24 | 48 | on-track | 720000000 | 540000000 | MEDIUM | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Public sanitation | Public Health & Environment | Ms. Grace Achieng | Gulu City | 64 | 2.6 | 16 | 48 | on-track | 410000000 | 190000000 | HIGH | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Water points | Water & Sanitation | Eng. Moses Tumusiime | Isingiro District | 72 | 3 | 47 | 48 | at-risk | 2100000000 | 1260000000 | MEDIUM | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Health centres | Health Services | Dr. Immaculate Nabirye | Mbale City | 83 | 3.8 | 37 | 48 | at-risk | 5400000000 | 4100000000 | MEDIUM | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Building approvals | Physical Planning | Arch. Brenda Tumwine | Jinja City | 67 | 3.1 | 29 | 48 | on-track | 260000000 | 150000000 | MEDIUM | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Business licensing | Revenue | Ms. Faith Nabukenya | Mbarara City | 100 | 4.3 | 19 | 48 | on-track | 180000000 | 96000000 | LOW | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Revenue collection | Finance | Mr. Charles Opio | Kampala Capital City | 93 | 3.6 | 33 | 48 | on-track | 0 | 0 | LOW | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Environment compliance | Natural Resources | Mr. Emmanuel Kizza | Kasese Municipality | 58 | 2.9 | 27 | 48 | on-track | 340000000 | 170000000 | HIGH | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |
| Community programmes | Community Development | Ms. Rehema Namusoke | Mubende District | 76 | 3.9 | 37 | 48 | at-risk | 1900000000 | 1310000000 | MEDIUM | Citizen Services Layer — operating position | Q1 FY2026/27 | Hon. Minister of Local Government | GIRA — Local Government Operating System · TRISPHERE GROUP (U) LTD | OFFICIAL — for ministerial use | GIRA — Local Government Operating System |